Last Updated: September 30, 2026
At ARINCE, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
Please read the following policy carefully before requesting a return or refund.
1. Eligibility for Returns
A product may be eligible for a return or replacement if:
- You received the wrong product.
- The product is damaged or defective upon delivery.
- The product is missing parts or accessories included with the order.
- The product does not match the product you ordered.
To be eligible, the product must generally be unused and returned in its original condition and packaging.
2. Return Request Period
You must contact us within [3/7] days of receiving your order to report an eligible issue.
When contacting us, please provide:
- Your order number
- Your name and phone number
- A description of the issue
- Clear photos or videos showing the product and the problem
Our team may request additional information to verify the issue.
3. Non-Returnable Items
For hygiene, safety, or other business reasons, certain products may not be eligible for return once used.
A return may not be accepted if:
- The product has been used, worn, washed, or damaged after delivery.
- The product is returned without its original packaging where the packaging is required.
- The return request is made after the applicable return period.
- The product has been damaged due to misuse, improper handling, or normal wear and tear.
4. Wrong or Damaged Products
If you receive a wrong or damaged product, please contact us as soon as possible after delivery.
After verification, we may offer one of the following solutions:
- Replacement with the correct product
- Replacement with an available equivalent product
- Refund of the eligible purchase amount
The final resolution may depend on product availability and the nature of the issue.
5. Refunds
Once your return or refund request has been reviewed and approved, we will inform you about the next steps.
Approved refunds will generally be processed through the original payment method or another appropriate method agreed upon by ARINCE.
The time required for the refund to reach you may vary depending on the payment provider or financial institution.
6. Return Shipping
If the return is due to an error on our part, such as receiving a wrong or defective product, ARINCE may arrange or cover the applicable return delivery cost.
If a return is requested for reasons outside our return policy, the customer may be responsible for the applicable delivery or return costs.
7. Exchange Policy
If you would like to exchange an eligible product, please contact us within the applicable return period.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, our return policy may apply.
9. Refunds for Unavailable Products
If we are unable to fulfill an order because the purchased product is unavailable, we will contact you and may offer an alternative product or arrange a refund of the applicable amount.
10. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us:
ARINCE
Email: arincebd@gmail.com
Please include your order number and a brief explanation of the issue.
Our customer support team will review your request and guide you through the next steps.
11. Important Note
ARINCE reserves the right to review each return and refund request individually and to reject requests that do not meet the conditions of this policy.
This policy may be updated from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Thank you for shopping with ARINCE.